Site Help

  1. Reading our Lists
  2. How to Order
  3. Terms and Conditions
  4. Privacy Policy

Reading our Lists

We have categorized our site into 18 separate lists, displayed on the left hand side of the home page. If you are struggling to find a particular artist - use the search engine just below the category links.

All items listed are UK release unless stated.

The vinyl is graded with the standard Record Collector Magazine grading system:

M = Mint
Ex= Excellent
VG= Very Good
Gd= Good

These grades are sometimes fine-tuned with a + or -. Covers and packaging are graded first, then the disc(s). A grading on it's own such as "Ex" would indicate the item only has a plain paper, card or plastic sleeve. Please note our "Vg" or "Vg+" will NOT be as good as the same US grading.

Items below the standard of Gd- are not usually offered for sale. An item marked good will probably have a fair amount of surface noise but will not jump.

The last column to the right of the price refers to which person is offering that item for sale.

Standard abbreviations used may include:

p/s - picture sleeve

pic disc - picture disc

noc - no original centre

orig - original

wos - writing on sleeve

wol - writing on label

gate or gfld - gatefold sleeve

2xlp - double album

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How to Order

If you wish to enquire about a certain item before committing yourself to an order, please feel free to mail us via the link on the contact page. We will try to answer all questions within 36 hours but please note it will occasionally take longer if an individual seller is away, ill, at a record fair, etc etc.

To purchase an item put it in the shopping basket using the basket icon to the right hand side of the page. Items are held in your basket for 8 hours - then they will be automatically deleted and put back on sale. If the basket icon of an item is orange it is already reserved for another customer and you won't be able to pick it up unless it it transferred back from their basket after this 8 hour period.

We now have a fully automated postage calculator so customers can see immediately what the postage total for their order will be. This also means payment is taken straight away during the checkout process. Very occasionally, if there is an inventory mix-up for example, a item may not be available - in this case you will be refunded for that item immediately. We currently operate at over a 97% availability rate and hope the new systems in place with this version of the website will enable us to improve this number even further.

 

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Terms and conditions regarding refunds & postal insurance

The customer has the right to cancel the order (for any reason) within 7 days of receiving the goods. To exercise this option, you must inform us in writing (letter or e-mail) within 7 days of receipt of order. If not faulty, goods must be returned in the same condition they were sent out and with any seals still intact. If you use this option to cancel for non-faulty items, you will be responsible for the postage of returning the item. Please remember the large majority of CDs and vinyl we sell are secondhand. Faulty means the CD/vinyl does not play - it skips or jumps or refuses to play altogether. Hiss or crackle on vinyl does not fall into this category, nor does a dispute on the grading of a sleeve. We attempt to grade all items fairly, however a dispute over the grading of an item does not necessarily constitute a fault. 

If an item is damaged in the post the customer must inform us within 7 days of receiving the goods.

If an item is not received, the customer must inform us within 35 days of notification of shipping to qualify for a possible refund. Please note, with shipping to certain countries the Post Office insists we wait 5 weeks before filing a claim to allow for the possibility of an item being returned if it cannot be delivered.

Due to the Post Office reducing the amount of compensation offered in case of a problem with their service, customers are now asked to acknowledge that they understand the limit of the claim that can be made in case of damage or loss. If a customer chooses a shipping option that does not include sufficient insurance to cover the value of the item or items in transit, then they will only be compensated to the limit of the insurance that the Post Office provides. For example, the UK Post Office currently offers 20 pounds compensation with regular first and second class postage, and standard airmail also only offers 20 pounds compensation. Different options can be chosen via the shopping basket.

 

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Privacy Policy

All information collected by this site is collected lawfully and in accordance with the Data Protection Act 1998. Vinylnet will never sell or distribute personal customer information, including email addresses, to any third party. Customers may be emailed by Vinylnet with offers specific to this site; to opt out of these mailings click the unsubscribe link on the mail itself.

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